Customer Support: For any questions regarding orders, the easiest and fastest way is to go to our customer care center which can be found under this link: https://www.newgensportsgroup.com/customer-care and at the top of the store under the "Customer Care" button. Parents can choose which topic they need assistance with and get a response from our support team within 24 hours.
Order Delivery: Orders take 10-15 business days to be delivered. Customers will receive a confirmation email upon placing their order, followed by another email when the order leaves our US distribution center, usually around days 9-12. Delivery to the provided address takes an additional 2-3 days from that point.
Order Changes and Cancellations: Since each product is custom-made, changes or cancellations can only be made on the same business day until 5:00 PM EST. This policy is also mentioned in each product description.
Number Assignment: Please make sure each player knows their assigned number for the purchase of the player package. As mentioned we are not able to cancel or refund orders based on a wrong number or size, unless it is communicated with our support-team within the same business day before 5:00 PM EST.
Size Chart: We have a specific size chart for each item. If parents are unsure about which size to select, they can refer to the measurements provided in the sizing guide. The guide is available at the top of the store and underneath the checkout button: Size Chart. In general our sizing is true to size but if parents are unsure they should measure current jerseys the kits have based on the instructions at our sizing page.
Order Overview: If you want to receive order overviews you can go to the Officials Corner and click "Request Order Overview" and fill in the code L23256 and our support team will send you an overview of all the orders to this date.
%20CROPPED_edited.png)
NEW GEN SPORTS GROUP
